Trials of a new approach for handling complaints of antisocial behaviour were unveiled today by crime prevention minister James Brokenshire. Eight police force areas will change the way they respond to calls, using a new system to log complaints and improving the use of IT to share information.
Differing approaches to recording complaints of antisocial behaviour and identifying repeat victims has seen too many people slip through the cracks. It is hoped that this new approach will help to quickly identify and protect vulnerable victims.
James Brokenshire said: 'Antisocial behaviour ruins lives, damages our communities and, at its worst, can have tragic consequences. It is essential those who raise the alarm and ask for help are listened to and their complaints acted upon promptly.
'It is not acceptable that those most in need either slip through the net or are plain ignored. The technology exists to allow agencies to introduce a smart way of handling such complaints and a simple way of sharing information - they need to use it.'
The trials in Avon and Somerset, Cambridgeshire, Leicestershire, Lincolnshire, London, South Wales, Sussex and West Mercia will run from January to July 2011.
New approaches will be tailored to each area and based on five key principles:
- creating an effective call handling system where each individual has a log of complaints created from the very first call
- introducing risk assessment tools to quickly identify the most vulnerable victims
- installing IT systems to share information on cases between agencies, removing the need for meetings
- agreeing a protocol across all local agencies setting out how they will manage cases
- engaging with the community to clearly set out the issues which are causing the most harm to individuals and neighbourhoods, and setting out how the police, other local agencies and the public can work together to address them.