New 'On Time' Train Info Welcomed

James Brokenshire has endorsed the introduction of new train data to show whether trains actually arrive on time or not.  New ‘On Time’ statistics will create an industry standard for measuring train punctuality measured to the minute not the traditional 5 or 10 minutes of the timetabled arrival.

The new information is intended to increase accountability and transparency for passengers and improve performance.  With data covering Southeastern and other train operators for the past 3 months, the publication will provide the clearest picture to date on the punctuality of the country’s rail services.  Detailed information on the causes of train delays is also included in this publication for the first time, providing greater accountability when things go wrong.

Commenting James Brokenshire said:

“It is a bit absurd to say that a train is ‘on time’ when it could actually be up to ten minutes late.  That’s why I welcome this new data and the greater transparency it gives.

“It’s right that we should measure punctuality more accurately to ensure train operators like Southeastern are focussed on performance and are held accountable.  This is even more relevant with the introduction of ‘Delay Repay 15’ with passengers able to claim compensation if their train is delayed by 15 minutes or more. 

“People just want their train to run on time.  I hope this new standard will help drive improved punctuality and get performance where it needs to be.”

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