James Brokenshire has welcomed news that Southeastern passengers will benefit from improved Delay-Repay compensation during times of disruption under new plans announced by the Government.
Delay-Repay 15 will see passengers compensated for 25% of the price of their ticket if their train is delayed by 15 minutes or more. Passengers will still be able to benefit from the 50% refund following delays of 30 minutes or more and a full refund for delays of more than an hour.
James has campaigned consistently for improved passenger compensation when trains are delayed by more than fifteen minutes. Passengers from Bexley will benefit from the new repayment scheme when the contract for running local train services is renewed.
Welcoming the announcement, James said:
“The new Delay-Repay 15 compensation scheme offers improved passenger compensation during times of disruption. This will rightly provide recompense for delays of over fifteen minutes rather than the current half hour requirement and establish further incentives for the train company to focus on punctuality."
"There is a clear need for significant improvements on the Southeastern network to create a more reliable service so that compensation isn't needed. I shall continue to lobby for additional rolling stock to ease overcrowding as well as pressing for revised arrangements for the train contract to help secure better performance.”