James Brokenshire has welcomed news that Southeastern have now introduced the ‘Delay Repay 15’ Scheme.
Under the new scheme, passengers facing delays of 15 minutes or more will receive money back, in comparison to the previous 30 minute threshold which is something James has called for over a number of years. Anyone delayed between 15-30 minutes will now get 25% of their single ticket fee back, or 12.5% of their return ticket fee.
Southeastern have also upgraded their website to make claiming compensation faster and simpler through reducing the number of steps needed to complete the online form by using information on previous claims and regular journeys.
You can find more details on Delay Repay 15 and making a claim at: https://www.southeasternrailway.co.uk/help-and-contact/help/delay-repay-compensation?fbclid=IwAR1qioGWbHpD-6YmokFNdMR1wE-8cfKeOwbc5182bF3tp6oE44NzoRZgDTA
Commenting, James said:
“After several years of campaigning, the introduction of Delay Repay 15 is very welcome news and I am also pleased that Southeastern have simplified the process for passengers claiming the compensation they rightly deserve.”
“Of course the focus must remain on preventing delays by creating a better, more reliable train service. That's why I'm campaigning for the introduction of a new fleet of modern air-conditioned trains on local services. But when things do go wrong, people should be compensated appropriately.”