James Brokenshire met with the Senior Public Affairs Manager at Royal Mail to discuss their five-year strategy for Old Bexley and Sidcup and their transformation from a letters business that delivers parcels to a parcels-led business.
Over the next five years, Royal Mail will invest almost £1.8 billion in their UK operation which will focus on customer service improvements, digital initiatives, network enhancements and new ways of working to deliver more efficiently.
As part of its five-year strategy, Royal Mail will introduce a second delivery for parcels purchased online from retailers the evening before. This will benefit the “night owl” shoppers and means that Royal Mail will be able to deliver many online purchases in less than 24 hours.
Other customer service improvements include, collecting returns from customers at their home and the introduction of parcel postboxes, including 4 in Old Bexley and Sidcup which enable people and small businesses to post pre-paid parcels through postboxes in the same way they post letters.
Commenting on the strategy, James said:
“I welcome Royal Mail’s five-year strategy and investment to transform the business into a more streamlined service which offers greater convenience and flexibility to customers.”
“The transformation reflects the increase in online retail and should accelerate a parcel’s journey from the website purchase to the doorstep delivery which I am sure will be very much welcomed by constituents.”